TERMS & CONDITIONS

Last Updated: September 2026

Welcome to Nnisah Perfumes These Terms & Conditions govern your access to and use of our website, products, services, and online store. By accessing our website or purchasing our products, you agree to be bound by these Terms & Conditions.

Please read them carefully before placing an order.

1. About Us

This website is operated by  NNISAH, trading under the brand name Nnisah, having its registered/business address at Mumbai, Maharastra, INDIA].

For any questions regarding these Terms & Conditions, you may contact us at:

Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Website: [WEBSITE]

2. Eligibility

By using this website or purchasing our products, you confirm that:

• You are legally capable of entering into a binding agreement.

• The information provided by you is accurate and complete.

• You will use the website and products only for lawful purposes.

• You will not misuse, reproduce, copy, or exploit any part of our website or brand without our written permission.

3. Products & Product Information

We make reasonable efforts to ensure that product descriptions, photographs, fragrance descriptions, packaging details, ingredients, sizes, and other information displayed on our website are accurate.

However:

• Actual product colour may vary slightly depending on your screen or device.

• Packaging, labels, caps, boxes, and other components may occasionally be changed or upgraded.

• Fragrance perception may vary from person to person depending on skin type, body chemistry, climate, temperature, humidity, and application method.

• Fragrance performance, including longevity and projection, may vary between individuals and environments.

Such variations do not necessarily constitute a manufacturing defect.

4. Fragrance & Performance

Perfume is a highly subjective product. Fragrance preferences and performance can differ between individuals.

Factors including skin chemistry, weather, humidity, temperature, application quantity, clothing material, storage conditions, and individual perception may affect fragrance performance.

Any fragrance longevity or performance information provided by us is intended as general product information and should not be interpreted as a guaranteed duration for every individual or every environment unless expressly stated otherwise.

5. Orders

When you place an order through our website, you are making an offer to purchase the selected products.

After receiving your order, we may send an order confirmation. An order is considered accepted once we confirm the order and/or dispatch the product.

We reserve the right to cancel or refuse an order in circumstances including:

• Product unavailability.

• Pricing or technical errors.

• Suspected fraudulent or unauthorized transactions.

• Incorrect customer information.

• Delivery restrictions.

• Circumstances beyond our reasonable control.

If an order is cancelled after payment has been received, the eligible amount will be refunded through the applicable payment method.

6. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated.

Prices may include or exclude applicable taxes as specifically indicated at checkout.

We reserve the right to change product prices at any time without prior notice. Such changes will not affect orders that have already been confirmed, except where required due to an obvious pricing or technical error.

7. Payments

Payments may be processed through third-party payment gateways.

By making a payment, you confirm that you are authorized to use the selected payment method.

We do not directly store complete credit/debit card information on our servers unless expressly stated and permitted under applicable law.

8. Shipping & Delivery

We aim to dispatch orders within the estimated processing period mentioned on the website.

Delivery timelines are estimates and may vary due to:

• Courier delays.

• Weather conditions.

• Public holidays.

• Natural disasters.

• Regulatory restrictions.

• Incorrect or incomplete delivery information.

• Remote delivery locations.

• Events beyond our reasonable control.

Once an order has been handed over to the courier, delivery is subject to the courier's procedures and serviceability.

Customers are responsible for providing a complete and accurate shipping address and contact details.

9. Delivery Inspection

Customers are encouraged to inspect the package immediately upon delivery.

If the package appears visibly damaged, opened, leaking, or tampered with, please document the condition with photographs and/or video and contact us as soon as possible.

Claims relating to transit damage may require photographs, videos, packaging details, order information, and other supporting evidence.

10. Returns & Exchanges

Due to the nature of fragrance and personal-care products, opened, used, sprayed, or tampered perfume products may not be eligible for return or exchange, except where required under applicable law or where the product is determined to be defective or incorrectly supplied.

If you receive:

• The wrong product;

• A damaged product;

• A leaking product;

• A missing product; or

• A product with a manufacturing defect,

please contact us within [48/72] hours of delivery with your order number and supporting photographs/videos.

Eligibility for return, replacement, or refund will be determined after verification.

11. Change of Mind / Fragrance Preference

We do not accept returns solely because a customer does not like the fragrance, finds it different from their expectation, or experiences different fragrance performance on their skin or clothing, unless otherwise expressly stated in our return policy.

We strongly recommend reviewing the fragrance description and available product information before purchasing.

Where samples or discovery sets are available, customers may consider trying them before purchasing full-size products.

12. Customized Products

Where we offer customized perfumes, bottles, labels, packaging, engraving, printing, fragrance combinations, or other personalized products:

• Customized orders may not be cancelled once production has commenced.

• Customized products may not be eligible for return or exchange unless defective, damaged, or incorrectly produced.

• Customers are responsible for ensuring that names, spellings, logos, artwork, colours, and other information submitted for customization are correct.

• We are not responsible for errors resulting from incorrect information supplied by the customer.

We reserve the right to reject customization requests that violate applicable laws or infringe the rights of third parties.

13. Product Safety & Allergies

Please read the product label and ingredient information before use.

If you have known allergies, sensitivities, or concerns regarding any ingredient, consult an appropriate healthcare professional before using the product.

Perform a patch test where appropriate and discontinue use if irritation or an adverse reaction occurs.

Do not apply perfume to broken, irritated, or damaged skin.

Avoid contact with eyes and mucous membranes.

Keep perfume away from children, heat, flames, and ignition sources.

14. Storage

Perfumes should be stored in a cool, dry place away from direct sunlight, excessive heat, and extreme temperature fluctuations.

Improper storage may affect fragrance quality, colour, or performance.

We are not responsible for deterioration caused by improper storage after delivery.

15. Intellectual Property

All content appearing on this website, including but not limited to:

• Brand names;

• Logos;

• Product names;

• Product photographs;

• Packaging designs;

• Graphics;

• Videos;

• Text;

• Website design;

• Fragrance descriptions;

• Marketing materials;

is owned by or licensed to [BRAND NAME] and is protected by applicable intellectual property laws.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our content without prior written permission.

16. Customer-Submitted Content

If you submit photographs, reviews, testimonials, designs, logos, artwork, or other content to us, you confirm that you have the necessary rights and permissions to provide that content.

You must not submit content that infringes another person's intellectual property, privacy, or other legal rights.

Where legally permitted, you grant us a non-exclusive right to use submitted reviews, testimonials, and promotional content for legitimate business and marketing purposes.

17. Third-Party Links & Services

Our website may contain links to third-party websites, payment gateways, delivery providers, social-media platforms, or other services.

We are not responsible for the content, availability, privacy practices, or terms of third-party websites or services.

Your use of third-party services may be subject to their respective terms and policies.

18. Website Availability

We attempt to keep our website available and functioning properly. However, we do not guarantee that the website will always be available, uninterrupted, secure, or free from errors.

We may temporarily suspend or modify the website for maintenance, upgrades, security reasons, or other operational requirements.

19. Prohibited Use

You agree not to:

• Use the website for unlawful purposes.

• Attempt to gain unauthorized access to our systems.

• Introduce viruses, malware, or harmful code.

• Interfere with website security or functionality.

• Copy or reproduce website content without authorization.

• Use our brand or intellectual property without permission.

• Engage in fraudulent transactions.

• Provide false or misleading information.

20. Limitation of Liability

To the extent permitted by applicable law, [BRAND NAME] shall not be responsible for indirect, incidental, consequential, or unforeseeable losses arising from the use of our website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable law.

21. Force Majeure

We shall not be liable for delays or failure to perform our obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, pandemics, war, government restrictions, strikes, transportation disruptions, technical failures, or other unforeseen events.

22. Privacy

Your use of our website is also subject to our Privacy Policy, which explains how we collect, use, store, and protect personal information.

Please review our Privacy Policy before using the website.

23. Changes to These Terms

We may update these Terms & Conditions from time to time.

The updated version will be posted on this page with the revised "Last Updated" date. Your continued use of the website after changes are posted constitutes acceptance of the updated Terms, to the extent permitted by applicable law.

24. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable law, disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts of [MUMBAI, MAHARASHTRA, INDIA].

25. Contact Us

For questions, complaints, order-related concerns, or other enquiries, please contact:

[BRAND NAME]
[LEGAL COMPANY NAME]
[ADDRESS]
Mumbai, Maharashtra, India

Email: [EMAIL]
Phone: [PHONE]
Website: [WEBSITE]

By using our website or purchasing our products, you acknowledge that you have read and understood these Terms & Conditions and agree to be bound by them.