SHIPPING POLICY

Last Updated: September 2026

At Nnisah, we understand that receiving your fragrance is an important part of the experience. We carefully pack every order to help ensure that your perfume reaches you safely and in excellent condition.

This Shipping Policy explains how we process, dispatch, and deliver orders placed through our website.

1. Shipping Coverage

We currently offer delivery across India, subject to courier serviceability.

Orders may be delivered to residential addresses, business addresses, and other serviceable locations supported by our logistics partners.

Certain remote or restricted locations may have limited delivery availability.

2. Order Processing

Orders are generally processed within [1–3 business days] after successful payment and order confirmation.

Orders placed on Sundays or public holidays may be processed on the next business day.

Customized or personalized products may require additional processing time. The applicable estimated processing time will be communicated at the time of purchase where relevant.

3. Estimated Delivery Time

After dispatch, estimated delivery timelines are generally:

• Metro cities: [2–5 business days]

• Other cities and towns: [3–7 business days]

• Remote locations: [5–10 business days]

These are estimated delivery timelines and are not guaranteed delivery dates.

Actual delivery time may vary depending on the destination, courier availability, weather, public holidays, operational disruptions, and other circumstances beyond our reasonable control.

4. Shipping Charges

Shipping charges, if applicable, will be displayed at checkout before you complete your purchase.

We may occasionally offer:

• Free shipping promotions

• Complimentary shipping above a specified order value

• Special delivery offers

The shipping charge applicable to your order will be clearly displayed during checkout.

5. Order Tracking

Once your order has been dispatched, we may provide you with:

• Courier name

• Tracking number

• Tracking link, where available

You can use the tracking information to monitor the status of your shipment.

Please allow some time for the tracking information to become active after dispatch.

6. Delivery Attempts

Our courier partner may make multiple delivery attempts depending on its delivery procedures.

Please ensure that:

• Your shipping address is correct.

• Your phone number is reachable.

• Someone is available to receive the package where required.

• Any delivery instructions provided are accurate.

If delivery cannot be completed because of an incorrect address, unavailable recipient, unreachable phone number, refusal to accept the shipment, or repeated failed delivery attempts, the package may be returned to us.

Additional shipping charges may apply if a returned shipment needs to be resent, where permitted.

7. Incorrect or Incomplete Address

Customers are responsible for providing an accurate and complete delivery address.

Please carefully check your:

• Name

• House/flat number

• Building name

• Street/locality

• City

• State

• PIN code

• Mobile number

We are not responsible for delays or failed deliveries resulting from incorrect or incomplete information provided by the customer.

If you identify an address error immediately after placing an order, contact us as soon as possible.

We will try to update the address before dispatch, but changes cannot be guaranteed once the order has been shipped.

8. Damaged or Tampered Packages

Perfumes are carefully packed before dispatch.

When receiving your order, please inspect the external packaging.

If the package appears:

• Opened

• Tampered with

• Severely damaged

• Wet or leaking

• Crushed or otherwise compromised

please take photographs and/or video of the package before opening it, where possible.

Contact us at [EMAIL ADDRESS] within [24/48] hours of delivery and provide:

• Order number

• Photographs/videos of the package

• Photographs/videos of the product

• Description of the issue

We will review the matter and take appropriate action in accordance with our policies and applicable law.

9. Missing, Incorrect or Damaged Products

If you receive a product that is:

• Different from the product ordered;

• Missing from the shipment;

• Damaged during transit; or

• Subject to a verified manufacturing or packaging defect,

please contact us within [24/48] hours of delivery.

Please retain the original packaging until the matter has been resolved.

After verification, we may offer an appropriate remedy, which may include replacement, refund, or another resolution, subject to applicable law and our Return & Refund Policy.

10. Delayed Shipments

Although we work with established logistics partners, delivery delays may occasionally occur.

Possible causes include:

• Severe weather

• Natural disasters

• Public holidays

• Courier operational issues

• Transportation disruptions

• Government restrictions

• Address-related issues

• High-volume periods

• Events beyond our reasonable control

If your order is significantly delayed, please contact our customer-support team with your order number.

We will coordinate with the courier where reasonably possible to obtain an updated delivery status.

11. Undelivered or Returned Shipments

If a shipment is returned to us because of:

• Incorrect address

• Incomplete address

• Customer refusal

• Repeated failed delivery attempts

• Customer being unavailable

• Incorrect contact information

we will contact the customer where reasonably possible.

If the customer requests the order to be shipped again, additional shipping charges may apply.

Refunds for returned shipments will be handled in accordance with our Return & Refund Policy and applicable law.

12. International Shipping

Unless specifically stated otherwise at checkout, we currently offer shipping only within India.

International shipping may be introduced in the future.

Where international shipping is offered, the customer may be responsible for applicable customs duties, import taxes, clearance charges, or other charges imposed by the destination country.

13. Perfume Shipping Restrictions

Perfumes commonly contain alcohol and may be subject to transportation, courier, aviation, or other logistical restrictions.

Accordingly, certain products or destinations may have limited shipping availability.

If a particular destination cannot be serviced because of applicable transportation or regulatory restrictions, we will inform the customer and provide an appropriate resolution where applicable.

14. Promotional and Peak-Season Delays

During periods such as:

• Festive seasons

• Product launches

• Sales events

• Diwali

• Eid

• Christmas

• New Year

• Other promotional campaigns

order volumes may increase significantly.

This may result in longer processing or delivery times.

Where possible, we will communicate any significant expected delays.

15. Customized Orders

Customized perfume products, personalized packaging, engraved products, or products manufactured specifically according to customer specifications may require additional processing time.

The estimated processing and delivery timeline for customized orders will be communicated separately where applicable.

Customized orders may also be subject to different cancellation and return conditions as specified in our Return & Refund Policy.

16. Proof of Delivery

Our logistics partners may provide delivery confirmation, including delivery status, recipient information, photograph, signature, OTP verification, or other proof of delivery depending on the courier service used.

Once the courier records the shipment as delivered, customers who have not received the package should contact us promptly so that we can investigate the matter with the logistics provider.

17. Shipping and Returns

Our Shipping Policy should be read together with our Terms & Conditions and Return & Refund Policy.

Nothing in this Shipping Policy is intended to limit any rights available to consumers under applicable Indian law.

18. Contact Us

For shipping-related questions or concerns, please contact:

[BRAND NAME]
[LEGAL COMPANY NAME]
[COMPLETE BUSINESS ADDRESS]
Mumbai, Maharashtra, India

Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Website: [WEBSITE URL]

Customer Support Hours: [DAYS & TIME]

We Appreciate Your Trust

Every order is carefully prepared and packed so that your fragrance arrives safely and ready to become part of your fragrance collection.

Thank you for choosing [BRAND NAME].