Privacy Policy

PRIVACY POLICY

Last Updated: September 2026

At Nnisah, we respect your privacy and are committed to protecting the personal information you share with us.

This Privacy Policy explains how Nnisah, operating under the brand name Nnisah Perfumes, collects, uses, stores, shares, and protects information when you visit our website, place an order, communicate with us, or otherwise use our products and services.

By accessing or using our website, you acknowledge that you have read and understood this Privacy Policy.

1. About Us

This website is operated by:

[LEGAL COMPANY NAME]
Trading as: [BRAND NAME]
Address: [FULL BUSINESS ADDRESS]
Mumbai, Maharashtra, India

Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Website: [WEBSITE URL]

For any privacy-related questions or requests, you may contact us using the details above.

2. Information We Collect

Depending on how you interact with our website and services, we may collect the following categories of information.

A. Personal Information

When you create an account, place an order, contact us, or otherwise interact with us, we may collect:

• Full name

• Email address

• Mobile/telephone number

• Billing address

• Shipping/delivery address

• City, state and PIN code

• Order details

• Customer preferences

• Communication history

• Information provided when contacting customer support

B. Payment Information

When you make a purchase, payment information may be processed by our third-party payment service providers.

Depending on the payment method used, this may include information such as:

• Payment transaction details

• Payment status

• Transaction/reference ID

• Selected payment method

We generally do not store complete credit-card, debit-card, banking, or other sensitive payment credentials on our own systems unless expressly stated.

Payment information may be handled directly by authorized payment processors in accordance with their own privacy policies and security practices.

C. Technical Information

When you visit our website, certain technical information may automatically be collected, including:

• IP address

• Browser type

• Device type

• Operating system

• Website pages visited

• Date and time of visits

• Referring website

• Approximate location information derived from technical data

• Website interaction and usage information

This information may be used to maintain website security, improve website performance, analyze traffic, and understand how visitors use our website.

3. How We Use Your Information

We may use your information for legitimate business purposes, including:

• Processing and fulfilling orders.

• Delivering purchased products.

• Processing payments.

• Providing customer support.

• Responding to enquiries.

• Managing customer accounts.

• Sending order confirmations and delivery updates.

• Processing returns, replacements, refunds, or complaints.

• Improving our products and services.

• Improving website functionality and user experience.

• Preventing fraud and unauthorized transactions.

• Maintaining website and information security.

• Sending marketing communications where permitted.

• Conducting business analytics and research.

• Complying with applicable laws and legal obligations.

We may also use information in aggregated or anonymized form for analytical and business purposes where it does not reasonably identify an individual.

4. Marketing Communications

If you provide your consent or where otherwise permitted by applicable law, we may contact you regarding:

• New perfume launches

• New collections

• Offers and promotions

• Discounts

• Product recommendations

• Events

• Brand announcements

• Surveys and feedback

Marketing communications may be sent by email, SMS, WhatsApp, telephone, or other communication channels.

You may opt out of promotional communications at any time by following the unsubscribe instructions provided in the communication or by contacting us.

Please note that even if you opt out of marketing communications, we may still send essential transactional communications relating to your orders, payments, account, security, or other necessary services.

5. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, analytics tools, and similar technologies.

Cookies may help us:

• Keep the website functioning properly.

• Remember user preferences.

• Understand website traffic.

• Analyze website performance.

• Improve the user experience.

• Measure marketing campaigns.

• Provide relevant advertising where applicable.

• Detect fraudulent or suspicious activity.

You may be able to control or disable cookies through your browser settings.

Disabling certain cookies may affect some website functionality.

6. Analytics and Advertising

We may use third-party analytics and advertising services to understand website usage and measure the effectiveness of our marketing activities.

These services may collect information such as device information, website interactions, browser information, and online identifiers.

Where applicable, these services may use cookies or similar technologies.

Third-party services may process information according to their own privacy policies.

7. Sharing of Information

We do not sell your personal information as a standalone product.

However, we may share relevant information with trusted third parties where necessary to operate our business and provide our services.

These may include:

Delivery and Logistics Providers

We may provide your name, phone number, address, and order information to courier and logistics partners for delivery purposes.

Payment Service Providers

Payment-related information may be processed by authorized payment gateways and financial service providers.

Technology and Website Service Providers

We may use third-party providers for:

• Website hosting

• Website development

• Cloud storage

• Customer relationship management

• Analytics

• Communication

• Marketing

• Cybersecurity

• Customer support

Professional Advisors

We may share information with professional advisors such as lawyers, accountants, auditors, or consultants where reasonably necessary.

Legal and Regulatory Authorities

We may disclose information where required by applicable law, court order, legal process, regulatory requirement, or to protect our legal rights, customers, employees, or business.

8. Third-Party Services

Our website may integrate with third-party services such as payment gateways, courier providers, analytics platforms, social-media platforms, advertising platforms, customer-support systems, and other service providers.

When you interact with these services, their own terms and privacy policies may apply.

We encourage you to review the privacy policies of third-party services that you use.

9. Data Security

We take reasonable technical and organizational measures designed to protect personal information against unauthorized access, alteration, disclosure, misuse, loss, or destruction.

However, no website, electronic transmission, or storage system can be guaranteed to be completely secure.

You should also take appropriate precautions to protect your account credentials and devices.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including:

• Fulfilling orders.

• Providing customer support.

• Maintaining business and transaction records.

• Resolving disputes.

• Preventing fraud.

• Meeting legal, tax, accounting, and regulatory requirements.

• Protecting our legitimate business interests.

When personal information is no longer required, we may securely delete, anonymize, or otherwise dispose of it in accordance with applicable requirements.

11. Your Rights

Subject to applicable law, you may have rights relating to your personal information, which may include the right to:

• Request information about personal data held by us.

• Request correction of inaccurate or incomplete information.

• Request deletion of personal information where legally applicable.

• Withdraw consent where processing is based on consent.

• Opt out of marketing communications.

• Raise a complaint regarding the handling of your personal information.

• Exercise other rights available under applicable data-protection laws.

To exercise an applicable privacy right, please contact us using the contact details provided below.

We may need to verify your identity before processing certain requests.

12. Children's Privacy

Our website and products are not intentionally directed toward children.

We do not knowingly collect personal information from children in circumstances where such collection is prohibited by applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

13. International Data Transfers

Some of our technology, payment, analytics, hosting, marketing, or other service providers may process information in locations outside India.

Where personal information is transferred or processed outside India, we will take reasonable steps to ensure that such processing is carried out in accordance with applicable legal requirements.

14. Data Breaches and Security Incidents

If we become aware of a personal-data breach that requires notification under applicable law, we will take appropriate steps to investigate, contain, and address the incident and provide notifications where legally required.

15. Links to Other Websites

Our website may contain links to third-party websites, social-media platforms, or other online services.

We are not responsible for the privacy practices or content of third-party websites.

We recommend reviewing the privacy policies of any external website you visit.

16. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our business, technology, services, or applicable laws.

When we make changes, we will update the "Last Updated" date at the top of this Privacy Policy.

We encourage you to review this page periodically.

17. Contact Us

If you have questions, concerns, complaints, or requests regarding this Privacy Policy or your personal information, please contact us:

[BRAND NAME]
[LEGAL COMPANY NAME]
[COMPLETE ADDRESS]
Mumbai, Maharashtra, India

Email: [PRIVACY EMAIL ADDRESS]
Phone: [PHONE NUMBER]
Website: [WEBSITE]

18. Grievance Contact

For privacy-related complaints or grievances, you may contact our designated grievance/privacy contact:

Name: [NAME]
Designation: [DESIGNATION]
Email: [EMAIL ADDRESS]
Phone: [PHONE NUMBER]

We will review and address privacy-related grievances in accordance with applicable law.

Your Privacy Matters

We value the trust you place in [BRAND NAME]. We aim to handle your personal information responsibly, transparently, and securely while providing you with a premium shopping and fragrance experience.